Frequently Asked Questions
When will I receive my refund?
The team will work through refunds as quickly as possible. In most instances these will be processed directly back to your credit card. For those that paid by other means the team will contact you directly in order to process the refund.
How much will I receive?
As per the Terms and Conditions of entry, you will receive your registration fee (less $20 admin) and any sport fees paid.
Why are you charging me an admin fee?
This is to cover unrecoverable costs incurred in processing the refund and cancellation of the event.
Can I receive my Games Bag instead of a refund?
No. In order to be able to process refunds and keep the costs of cancellation down, Games bags will be stored for use in 2024.
Why not reschedule?
Unfortunately, with so many different sports agencies, partners and event venues involved in the Masters Games, we are unable to reschedule the event at another time. The Masters Games has more than 60 different sports and events across 50+ venues and we also use the University Union as our Games Hub and the Halls of Residence for accommodation options – all of which will be unavailable during the year. As the Masters Games alternates between Dunedin and Whanganui, a postponement would also impact on the build-up and planning for our Whanganui partners.
Why not hold the sports in pods of less than 100?
For some of our sports this may have been possible, but for most, this is not an option. The safety and well-being of our participants, staff and volunteers is paramount and we are not willing to put this responsibility onto our Sports Partners or to hold smaller one-off events. In order to hold the full event, the region needs to be under an Orange or Green traffic light setting. Sadly, the country’s move to Red means the event has had to be cancelled.
I have booked accommodation in the Halls of Residence, what do I do?
Contact the Dunedin iSite directly on 03 474 3300 or email visitor.centre@dcc.govt.nz
We are still wanting to come to Dunedin anyway, is there an opportunity to still participate in some sport?
The New Zealand Masters Games will not be organising or facilitating any competition or games in place of the cancelled Masters Games event. Should you require information on any future sporting event for your code, please contact the sporting body directly.
My travel provider is requesting a letter of confirmation that the Masters Games has been cancelled.
All entrants will be emailed a copy of FAQ’s and a letter advising cancellation of the event that can be provided to their travel provider. The New Zealand Masters Games is not responsible for any costs incurred for cancelled travel and accommodation.
What will happen to my charity donation?
We will be forwarding all charity donations to Trees That Count. If you disagree with this, please contact us directly via email.
Quick Links:
WHANGANUI 3rd - 12th FEB 2023 www.nzmg.com