Frequently Asked Questions
When can I check in?
The Ricoh Check-In Centre at the Games Village is open daily throughout the Games. You must check in personally.
Opening Hours:
- Wednesday, January 29: 12pm – 6pm
- Thursday, January 30 to Saturday, February 8: 8am – 6pm
- Sunday, February 9: 8am – 2pm
Where do I keep playing at the end of the day?
At the Games Village in the CBD. Enjoy nightly entertainment, food, and a licensed bar. You can also register for more sports, have your medals engraved, and purchase merchandise.
How do I make purchases at the Games Village?
Your Accreditation Pass is also a convenient Wayver cashless payment card. Once topped up, it allows you to make purchases from the bar, food vendors, and merchandise stand. Each card has a unique identification pin linked to your registration profile. If you lose your card, we can transfer your balance to a new one. Refunds for unspent funds can be requested at the Games Village or online after the Games. Lost or damaged passes will be replaced for a small fee.
Are friends & family welcome?
Absolutely! Sports are free for all spectators to enjoy, and the Games Village is too, except after 6pm when an accreditation, supporters, or one-night-only pass is required. These are available for purchase at NZMG.com or the Ricoh Check-in Centre during opening hours.
What is the difference between a Supporters Pass and a One-Night-Only Pass?
- Supporters Pass: Grants entry to the Games Village every night, includes a Games registration pack, and comes with a reusable Wayver card.
- One-Night-Only Pass: Provides single-night entry to the Games Village with a temporary pass and Wayver card.
How do I find out about the sport I’ve entered?
Sports event details are available NZMG.com/sports. Direct any sport-specific questions to the sport organiser. We will post sports draws on NZMG.com as soon as we receive them.
How do I withdraw from a sport?
Email info@nzmg.com or visit the Ricoh Check-in Centre at the Games Village. We will notify the Sports Partner for you.
How to request a refund?
Our Refund Policy is available here. Refunds are available until 11:59 pm on January 13, 2025, and are paid, less a 20% administration fee, within two weeks after the event.
How to Apply for a Refund on Wayver (Without an Account)
If you don’t have a Wayver account, you can still apply for a refund by following these steps:
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Go to the Wayver Website
- Visit the Wayver homepage at Wayver’s Website.
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Locate the Log a Refund Button
- Scroll to the top of the homepage and look for the “Log A Refund“
- Alternatively, you can find the refund form in the “Contact Us” section.
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Select the blue button “I need a refund”
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Fill Out the Refund Request Form
- On the refund request page, you’ll be asked to provide some details about your purchase:
- Tag Number (14 digital Number on your pass)
- Tag Serial (3-6 digital number under your tag number)
- Personal information: (First and Last name, 3-6 digital number under your tag number)
- On the refund request page, you’ll be asked to provide some details about your purchase:
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Submit Your Refund Request
